Last Updated: 27/9/2026

1. Information We Collect

We collect information in the following ways:

Information you provide to us

• Contact details (name, email address, phone number)

• Shipping and billing addresses

• Payment information (processed securely by our payment providers; we do not store full card details)

• Order history and preferences

• Communications you send us (customer service inquiries, reviews, newsletter sign-ups)

• Account information if you create one

Information collected automatically

• Device and browser information, IP address, and approximate location

• Usage data (pages viewed, time spent, referring website)

• Cookies, pixels, and similar tracking technologies

Information from third parties

• Payment processors, shipping carriers, and analytics providers may share limited data necessary to fulfill orders or improve our services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping handmade crochet items

• Communicate with you about your orders, returns, or inquiries

• Send marketing emails or newsletters (only with your consent; you can unsubscribe anytime)

• Improve our website, products, and customer experience

• Detect and prevent fraud or security issues

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only in these limited cases:

• Service providers: Payment processors, shipping carriers, email platforms, and analytics tools that help us operate the business

• Legal requirements: When required by law or to protect our rights and safety

• Business transfers: In the event of a merger, sale, or reorganization

All service providers are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and cart contents

• Analyze site traffic and performance

• Deliver relevant advertising (where applicable)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (for example, order records for tax and warranty purposes) or as required by law. You may request deletion of your data subject to legal exceptions.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Object to or restrict certain processing

• Withdraw consent for marketing

• Request a copy of your data

To exercise these rights, contact us at the email below. We will respond in accordance with applicable law (including GDPR and CCPA/CPRA where relevant).

7. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

8. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. International Transfers

If you are located outside the country where we operate, your information may be transferred to and processed in that country. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. The Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

GOTHOOKED®
Email: [email protected]

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